​​​​​​Our Guarantee and Commitment to you:

• We will treat you with our full attention, respect, and courtesy when you visit us.
• You will receive fair and outstanding service through appropriate communication channels at all times.

• We will do our utmost to meet all your requirements professionally.
• We provide our services through a team of cooperative, knowledgeable, and responsive staff who understand your needs.
• We provide you with details of each service, explain available options, and provide accurate deadlines for completion.
• We respond to your requirements promptly and without delay.
• We provide quick services with minimal procedures.
• We ensure you have accurate information and know the precise procedures to follow in our website.
• As much as possible, we provide our services at times and places that are convenient to you.
• We welcome your opinions, suggestions, and participation in developing our services.
• We respect your rights and the privacy of your personal information – unless otherwise required by law.

What we ask of you in order to provide you with the best service:

• Appreciate the efforts of our staff by treating them with respect.
• Provide identity proofs and other required documents in advance.
• Notify us of any changes in personal details or circumstances related to performing the service.
• Respond to customer care staff queries to ensure better and timely service.
• Notify us of any errors in the documents or amendments as soon as possible​​