Customer Satisfaction Comparison — 2011
| | Dependability | Responsiveness | Guarantee | Concern & Care | External Appearance | General satisfaction | Fees |
| 1st Quarter | 94% | 94% | 94% | 93% | 91% | 93% | 68% |
| 2nd Quarter | 93% | 94% | 94% | 92% | 92% | 93% | 65% |
| 3rd Quarter | 92% | 93% | 93% | 91% | 93% | 92% | 63% |
| 4th Quarter | 93% | 94% | 94% | 92% | 92% | 92% | 76% |
| 2011 Target | 87% | 88% | 87% | 85% | 85% | 87% | 56% |