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The Department

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The Department provides a variety of services relating to licenses, commercial control and consumer protection with a view to provide many facilities to investors in the Emirate. In addition, it provides a great deal of official data and statistics that serve all segments of the society either for studying the labour market and investment climate in the Emirate or for specialized scientific research.

Under the directives of H.H. Sheikh Saud Bin Saqr Al Qasimi, Ruler of Ras Al Khaimah, the DED's mission, vision, values and strategic objectives were designed in line with the needs and future prospects of the different categories of customers.

​Also, DED communicated its specializations and activities to customers through publishing DED's organizational structure, administrations, branches and the relationship with partners and suppliers, in addition to activating its social role by regulating many events and activities, which enhances its strategic values and objectives.

Organizational Values
Strategic Goals
Boosting the culture of creativity, innovation, knowledge dissemination and institutional excellence
Expand and enhance the institutional efficiency of institutional support services
Developing services, enhancing the customer's experience, and providing an added value
Developing functions of business control and protection and consumer protection
Promoting diversified and sustainable economic growth by attracting and encouraging investments.
Developing a business environment according to the global competitiveness standards
Our guarantee and commitment to you
  • We will treat you with our full attention, respect, and courtesy when you visit us.
  • You will receive fair and outstanding service through appropriate communication channels at all times.
  • We will do our utmost to meet all your requirements professionally.
  • We provide our services through a team of cooperative, knowledgeable, and responsive staff who understand your needs.
  • We provide you with details of each service, explain available options, and provide accurate deadlines for completion.
  • We respond to your requirements promptly and without delay.
  • We provide quick services with minimal procedures.
  • We ensure you have accurate information and know the precise procedures to follow in our website.
  • As much as possible, we provide our services at times and places that are convenient to you.
  • We welcome your opinions, suggestions, and participation in developing our services.
  • We respect your rights and the privacy of your personal information – unless otherwise required by law​​.
What we ask of you in order to provide you with the best service
  • Appreciate the efforts of our staff by treating them with respect.
  • Provide identity proofs and other required documents in advance.
  • Notify us of any changes in personal details or circumstances related to performing the service.
  • Respond to customer care staff queries to ensure better and timely services.
  • Notify us of any errors in the documents or amendments as soon as possible​​.