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consumer Liabilities

  • The consumer shall be solely responsible for buying any goods or products from peddlers in case of suffering fraud or damage.
  • In the event of any damage to the product resulted from an act by the consumer, he mist compensate the trader for such damage

duties of consumer

  • To be aware of his/her rights at all consumption aspects.
  • To check the expiry date of the product/medicine, and not use if if already expired.
  • Prior to purchase, to externally examine the consumable goods and ensure they are usable.
  • To refrain from buying any products whose source is unknown, particularly from peddlers.
  • To enter into a written agreement with the craftsman when the latter is performing some work at the consumer’s request. This agreement shall define the work terms and conditions, such as: duration, fees and materials required for work. To negotiate with the retailer or provider about the price, validity period, quality and to implement the proper conditions to the services provided
  • To refrain from buying corrupted products and services, seek quality, and verify safety and health conditions during the purchase.
  • To not neglect claiming his right in the event of commercial fraud.
  • To maintain the bill and warrantee certificate.

consumer does not have the right to replace or return good In the following cases

  • Changing his mind and canceling his purchase
  • Non-defective items
  • Discovering alike, but lower price item in another shop

CASES OF RETURNING DEPOSIT FROM THE PROVIDER

  • Good does not match the agreed specifications between both parties
  • Good does not match the agreed specifications between both parties
  • The item considered out of stock from the provider or deposit spending, after receiving the deposit from the consumer (in this case, the provider must pay twice the deposit received from the consumer).
Trademark Complaint

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Consumer Complaint

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