Our Guarantee and Commitment to you:
- We will treat you with our full attention, respect, and courtesy when you visit us.
- You will receive fair and outstanding service through appropriate communication channels at all times.
- We will do our utmost to meet all your requirements professionally.
- We provide our services through a team of cooperative, knowledgeable, and responsive staff who understand your needs.
- We provide you with details of each service, explain available options, and provide accurate deadlines for completion.
- We respond to your requirements promptly and without delay.
- We provide quick services with minimal procedures.
- We ensure you have accurate information and know the precise procedures to follow in our website.
- As much as possible, we provide our services at times and places that are convenient to you.
- We welcome your opinions, suggestions, and participation in developing our services.
- We respect your rights and the privacy of your personal information – unless otherwise required by law.
What we ask of you in order to provide you with the best service:
- Appreciate the efforts of our staff by treating them with respect.
- Provide identity proofs and other required documents in advance.
- Notify us of any changes in personal details or circumstances related to performing the service.
- Respond to customer care staff queries to ensure better and timely service.
- Notify us of any errors in the documents or amendments as soon as possible