Wednesday 3 April 2019
RAKDED has organized a “Meeting with Customers” at its Customer Happiness Center, which is an annual initiative that brings together the Department's leaders, officials and customers to discuss all their queries and complaints and answer their questions directly, in addition to explain the new policies and procedures applied in the Department. This initiative contributes to increasing customer satisfaction, highlighting the leadership's interest in working together with them to enhance the quality of services, develop and accelerate work procedures, and achieve transparency and credibility in dealing with the Department's partners.
The meeting was attended by Mohammed Al Mahmoud, Acting Deputy Director General, Moza Al Shmeili, Acting Director of Commercial Affairs Department, Faisal Al Alyoon, Acting Manager of Commercial Control Section, and Amina Qahtan, Manager of the Customer Happiness Center. RAK-DED has provided a number of translators from its cadres to dialogue with customers of different nationalities, who numbered (56) in a meeting that lasted for one hour.
Several questions and queries were addressed to the officials regarding the stimuli of business facilitation launched last year, in addition to the ways to address obstacles facing some of them related to the end of a license for the presence of partners outside the state, and the high prices of cameras installation in stores that require huge amounts beyond their capabilities, and other questions. A request was also made to the Department of the need to study the situation of shops damaged by road repairs, and the desire to obtain exemptions from the fees incurred.
On the other hand, the officials welcomed the inquiries addressed to them, and they explained that there is a large part of obstacles facing them related to other departments, and RAK-DED will work with them to find common solutions.
On this occasion, Mohammed Al Mahmoud, Acting Deputy Director General, said that this type of meetings enhances the channels of communication with the Department as a direct interactive platform between the Department and its customers to obtain the largest number of developmental suggestions to improve the quality of services. He stressed that the Department's offices and officials are at the service of customers at all times to make them happy.